Resources > Courses

TrackWise Digital Complaints Management Administration

January 1, 2021

Prerequisites: TrackWise Digital Platform Installation and Configuration Training

Audience: System administrators or those responsible for configuring, managing and maintaining TrackWise Digital Complaints Management application

Duration: 1 Day

TrackWise Digital Complaints Management Administration Course Description

This hands-on course is a must for those new to the TrackWise Digital Complaint Management application. This instructor-led eLearning course is an end-to-end exercise in configuring, managing and maintaining the TrackWise Digital Complaint Management application. Participants will be introduced to the capabilities of TrackWise Digital Complaints, covering configuration, process walkthrough and supported Safety and Regulatory Reporting.

TrackWise Digital Complaints Management Administration Course Topics/Outline

Complaints Management Overview and Configuration
- User Setup/Permission Sets
- Permission Group Assignment
- Data Collection and Data Field Values
Configuring Assessment Admin
Process review and end to end walkthrough: Create, Edit and Workflow
- Inquiry
- Complaint
- Extension Request
Additional App Configuration
Regulatory and Safety Overview and Configuration
- EMDR Setup and Configuration
- EMDR Electronic Submission Setup
- EU MIR Configuration
Regulatory and Safety process review
- EMDR, VMSR, MEDDEV, EU MIR, HHE, TGA, CVR

Recommended for you

Join industry peers at one of these FREE events for TrackWise and TrackWise Digital customers, with two dates and locations to choose from.

Empowering Innovation: Revelle Aesthetics Transforms Document Management and Training with TrackWise Digital

Revelle Aesthetics selected TrackWise Digital to manage its key quality management processes—document management and training management.

The Impact of Digital QMS Solutions on the Life Sciences Industry

The evolution of cloud-based quality management systems is transforming expectations and changing realities in the life sciences industry. Find out how in our latest newsletter edition.

Integrated Risk Management: Go Beyond Compliance

To ensure patient safety, proactively detect signals and trends and continuously improve device quality and safety, integrating quality risk management with the quality management system (QMS) is essential. In our latest article, we consider the benefits of this integration and address the growing complexity of risk management.

Cultivate a Culture of Quality: 3 Steps to Getting Started

Cultivating a quality culture is critical for any organization's long-term success, regardless of industry or size.

The Elements of a Successful CAPA Process

To date, the most widely-used and effective process for ensuring safety and quality management is a closed-loop corrective action and preventive action system (CAPA).

How Pharmaceutical Quality Drives Performance

While many pharmaceutical and biotech companies have begun investing in their quality systems, it’s not uncommon to still find mid-size or emerging manufacturers manually entering data into spreadsheets or using siloed systems that are unable to share information electronically.

CAPA Management: Technology to the Rescue

If you have been struggling with corrective and preventive action (CAPA) management, it’s possible there is a tech solution that will lift the burden.

Meeting Compliance and Improving Efficiency with an integrated Quality Management System

Join quality experts as they discuss how an integrated QMS can help manufacturers meet compliance while improving efficiency.

Quality Systems in the Digital Era: Are You Ready for the Future?

Explore how to prepare for the future of quality systems in the digital era with Fabrizio Maniglio, Industry & Business Development Director. Hosted by Quality Digest.

The Power of Integration: A Holistic Approach to Quality and Document Management

One of the key components for Life Sciences companies is to have their documents and data in order....

It’s Time For The Life Sciences Industry To Embrace Quality 4.0

Sparta’s President and CEO, Oxana Karpenko Pickeral, explores how the Life Sciences industry can address core challenges and connect the “data dots” by embracing Quality 4.0.

How Digital Technology Accelerates Your Move to Proactive Quality

Leading manufacturers are embracing digitization initiatives to stay competitive in the global economy. Are you one of them?

Harmonizing Quality and Manufacturing Excellence through Digitization and to Support Pharma 4.0

Presented by Sparta’s Max Ma, Industry and Business Development Director, and George Peters, Sr. Offering Manager, Life Sciences at Honeywell Process Solutions, exploring how to harmonize quality and manufacturing excellence through digitization to support Pharma 4.0. Hosted by Xtalks.

Eisai’s TrackWise Digital Conversion: From On-Premises to the Cloud

The company continues to automate key quality processes since conversion to TrackWise Digital.

Let’s talk about how TrackWise Digital® can work for you

No matter where you are in your quality management digital journey, Honeywell has solutions for you