5 Ways Technology Meets the Challenges of Complaint Handling January 23, 2023 Technology can play an important role in addressing the challenges of complaint handling in regulated industries, such as pharmaceuticals and medical devices. Here are a few ways that technology can help: Risk management: Complaint handling software includes automated risk assessment tools to identify potential serious complaints and prioritize those cases for further investigation. Additionally, the software can provide early warning systems that alert quality managers to potential product defects and recalls, helping minimize risk. Record-keeping and documentation: Complaint handling software provides built-in tools for recording and documenting complaints, including fields for collecting relevant information, document control and versioning and automatic audit trails that capture all actions taken during the complaint handling process. Rapid response times: Complaint handling software can be designed with easy-to-use interfaces, automated workflows and real-time tracking features that help organizations respond quickly to complaints, reducing response times and minimizing risk. Traceability: Complaint handling software can include built-in traceability features that allow organizations to track complaints back to specific products, batches or serial numbers. This can include tools for linking complaints to product information, test results and manufacturing history. Quality improvement: Complaint handling software can include reporting and analysis tools to help organizations identify complaint trends and patterns. This feedback can improve processes and procedures and identify improvement areas. This can also include automated Root Cause Analysis and Statistical Process Control features. By using technology to manage complaint handling in regulated industries, organizations can improve their ability to track and respond to complaints while minimizing risk. Additionally, they can utilize data from the software to improve their operations, enhance the safety and quality of their products and services and stay competitive in their market. WATCH MORE ABOUT COMPLAINTS Resources About Complaints Handling: WEBINAR: Improving Postmarket Surveillance Across the Life Science Value Network – Comprehensive Postmarket Surveillance is more than receiving complaints and reporting to Regulatory Agencies. DATASHEET: Complaint Management Datasheet – Manage the entire complaint process with TrackWise Digital. Share via: Twitter LinkedIn Facebook Email
EVENT BMWS Bio Manufacturing World Summit 2024 Join us at the Biomanufacturing World Summit to discover how our advanced life sciences manufacturing solutions can help enhance operational efficiency. Learn more
EVENT Pharma’s Digital Transformation: Navigating the Value Chain from development to Patient | PDA Italy Discover how a global CDMO drives digital transformation through the digitalization of multiple manufacturing plants using a Manufacturing Execution System. Learn more
ON-DEMAND Revolutionizing Recall Management in Life Sciences Recalls are expensive. They can impact public health and brand’s reputation very quickly. Watch this recent on-demand to learn new ways to address Product Recall challenges. We will discuss new ways an organization can potentially mitigate recall risks as well as how to leverage new innovative solutions to drive a more efficient and effective recall management process. Learn more
BLOG 3 Types of Batch Technologies to Maximize Productivity and Profitability Productivity and profitability: Two words that are constantly at the forefront of every manufacturer’s mind. How can I make my operations, systems, and processes more productive and profitable? What new tools are available to help improve productivity and increase profitability? Learn more
BLOG The Evolution of MES: Why Honeywell’s New Manufacturing Excellence Platform Is a True Game-Changer for Pharmaceutical Manufacturing Manufacturing Excellence Platform takes the concept of a Pharma Manufacturing Execution System to a whole new level. Yes! It is that amazing Learn more
BLOG Honeywell’s Manufacturing Excellence Platform: Shaping the Future of Life Sciences Today Honeywell continues to push the boundaries with the recently launched Manufacturing Excellence Platform. As mentioned in our previous... Learn more
WHITE PAPER 99% Of Life Sciences Organizations Are Embracing AI. Are You? Life sciences organizations are enthusiastically embracing AI, but concerns over talent, skills, and data quality highlight the limitations of an in-house approach. Download this latest white paper to learn more. Learn more
EBOOK Accelerating Data-Driven Outcomes in Life Sciences Life sciences companies must adopt a strategic digital transformation approach, leveraging diverse data sources, data fabric, and dedicated business applications to remain competitive and agile. Download this Frost & Sullivan eBook to explore recent industry trends and how integrating data supports the progression toward Life Sciences 4.0 Learn more
ON-DEMAND TrackWise Electronic Logbooks With paper-based logging often leading to inefficiencies and compliance risks, it’s crucial to explore modern solutions. Watch our latest webcast, to see how the right e-Logbook can address these challenges and optimize your operations. Learn more
ON-DEMAND Using Batch Historian Technology to Accelerate Data-Driven Manufacturing Optimization Join our webinar to explore how Batch Historian technology can streamline data capture and reporting, enabling faster, informed decision-making. Register Now! Learn more
WEBINAR Revolutionizing Life Science Recalls Explore how the latest innovations in data fabric technology can revolutionize product recall management, ensuring future-ready, agile and effective recall processes. Learn more
ON-DEMAND Expert Exchange Series: The Role of AI in Quality Management Join Fabrizio Maniglio, Director of Industry and Business Development at Honeywell, and Rex Van Horn, Enterprise IT Architect at Boehringer Ingelheim USA, in our 3-part Expert Exchange Series focusing on the Role of AI in quality management. Learn more
EVENT 7th Annual European Medical Device & Diagnostic Quality Assurance and Regulatory Affairs Conference Unlock tomorrow's standards today by innovating, collaborating, and leading at the Quality Assurance and Regulatory Affairs Conference! Join leading Supplier Quality Management (SQM) and QA/QC professionals for 2 days of interactive sessions, expert discussions, and networking opportunities aimed at advancing regulatory compliance and minimizing quality risks in the medical device industry. We are Bronze Sponsors of the 2024 Medical Device QA & SQM Conference, Belgium. Learn more
ON-DEMAND TrackWise Digital®: Generative Ai-Enabled Text Summarization QualityWise.ai Auto-Summarization Product Demo Video Learn more
WEBINAR Discover How Gedeon Richter Transformed Their Quality Management Hear how leading European Pharmaceutical and Biotech company Gedeon Richter successfully implemented a digital quality management system to support their business goals and patient-centric mission. Learn more