Capture and Integrate Customer Complaints
Use a form to capture customer complaints, and integrate them with existing Salesforce standard objects and forms for master data such as accounts, contacts, and products.
Make Better Complaint Assessments
Configurable questionnaires/decision trees can be used for multiple processes including complaint assessments, reportability assessments, and safety assessments.
Improve Visibility and Collaboration
Create a list of active tasks assigned by user across all TrackWise Digital processes. Set up an automated alert and monitoring system based on customizable data change triggers.