Benefits of a Complaint Handling Software Solution
By automating your complaint management tracking processes and integrating them into a quality system, you can provide better service to customers and mitigate further complaints. It also allows you to move potential incidents through an investigation and corrective action cycle quickly and thoroughly.
- Reduce costs and time
- Improve response rate
- Decrease closure times
- Protect your reputation
- Increase customer satisfaction
- Maintain customer loyalty
TrackWise Digital QMS Complaint Management System
The complaint management capabilities within our TrackWise Digital QMS enable a global approach to complaint handling that streamlines complaint management activity within organizations of all sizes. The complaint management modules automate the process of assigning complaints and related investigations based on manufacturing location and product type. They allow quality management teams to optimize the complaint lifecycle with real-time trending and escalation of potential safety issues.
TrackWise Digital QMS provides a global approach to complaint tracking management, offering multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels.
Identify trends as they emerge.
Spot product defects or safety issues faster than ever before.
Respond to complaints faster.
Streamline complaint management operations and reduce costs.
Quickly launch corrective actions.
Escalate high-risk quality and safety issues.
Comply with regulations.
Report quality and safety issues promptly and electronically.
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Top Industries for Complaint Management Software
Each industry is different in terms of regulatory requirements, customer needs and manufacturing quality challenges. For example, a pharmaceutical or medical device manufacturer will have different regulations and needs than a food and beverage manufacturer.
- Pharmaceutical and Biotechnology
- Medical Device Manufacturing
- Food and Beverage
- Consumer Products