TrackWise Digital Complaint Management

Manage the Entire Complaint Lifecycle

TrackWise Digital® complaint management manages the customer complaint lifecycle in accordance with FDA regulations. Manage the process from complaint to investigation, root cause analysis, and regulatory reporting. 

The entire solution is 21 CFR Part 11 compliant, including a full audit trail and electronic signature functionality.


Capture and Integrate Customer Complaints

Use a form to capture customer complaints, and integrate them with existing Salesforce standard objects and forms for master data such as accounts, contacts, and products.

Make Better Complaint Assessments

Configurable questionnaires/decision trees can be used for multiple processes including complaint assessments, reportability assessments, and safety assessments. By applying machine learning and natural language processing, TrackWise Digital AI capabilities can auto-categorize complaints, improving productivity.

Improve Visibility and Collaboration

Create a list of active tasks assigned by user across all TrackWise Digital processes. Set up an automated alert and monitoring system based on customizable data change triggers.

Industry Best Practice Quality Processes

Say goodbye to paper, fax, email, and phone. You can manage these processes and several more from a single integrated platform. Click on any process to learn more:

Schedule a One-on-One Live Demo of TrackWise Digital

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