Privacy Policy

Sparta Systems, Inc. (“Sparta” or “Sparta Systems”) respects individual privacy. If you have questions or concerns regarding this Policy, you should contact us by emailing marketing@spartasystems.com.

This Privacy Policy sets forth Sparta’s practices regarding the collection, use and disclosure of information that you may provide through the site www.spartasystems.com  (the “Site”).  Please read this Privacy Policy before using this Site or submitting information to Sparta through this Site. By using the Site you explicitly accept, without limitation or qualification, the terms of Sparta’s Privacy Policy.

DATA COLLECTION

In the course of using our Site, Sparta tracks certain information about you. This information includes what type of browser you are using, as well as the URL that you just came from and the next URL you go to, regardless of whether these URLs are on our Site or not. It also includes your IP address. Sparta Systems uses this information to, among other things, identify broad demographic trends that may be used to provide information tailored to your interests.  We also monitor customer traffic patterns and Site usage to help us refine and improve the design and layout of our Site and the overall user experience.

Sparta only collects personally identifiable data such as your name, home or business address, telephone number and/or email address when you voluntarily submit it to Sparta. This information may be used by Sparta personnel as a means to contact you to obtain more information, to improve this Site, or it might be used to provide you with information that you have requested or additional information which Sparta believes may be of interest to you. The data will not be shared with third parties or transferred or used outside of Sparta without your prior consent, but may be used within Sparta or by a company acting as an agent of Sparta for processing and mailing purposes. Sparta may also use this information within the company for performing marketing studies or for other commercial purposes.

If you send us personal correspondence, such as e-mails or letters, we may keep a record of that correspondence. We also periodically ask users for feedback that we use to improve our service and products and add new features. If you respond to these requests, we may keep a record of your response.

Sparta maintains the data collected in an electronic database of voluntarily submitted personally identifiable information. Sparta and its agents may exchange such information with each other or with you over the internet or intranet systems for the purposes of carrying out the delivery of Sparta products and services and/or sales and marketing of such products and services.

USE OF COOKIES AND LOG FILES

Cookies

Part of our customized service involves using “cookies” so that we can immediately recognize you, determine when you – or someone using the same browser you previously used – revisits our Site and to provide a more personalized experience. A "cookie" is a small text file that may be used to collect information about Site activity, including the recall of personal information previously indicated by a user. Cookies are sent to your browser from our Site and stored on your computer. Sparta uses cookies to track certain information of our users such as host domain, IP address, pages accessed, time spent on our Site and general browser statistics. The information collected allows us to become more familiar with the types of users who visit our Site, how often they visit, and what parts of the Site they visit most often.  We use such information to improve our Site and your online experience. We may link the information we store in cookies to personally identifiable information you submit while on our Site. Sparta Systems does not use cookies to retrieve personal information about you from your computer.

Sparta Systems uses cookies to:

• Estimate the number of visitors to our Site. Each browser that accesses Sparta Systems is given a unique cookie, which is used to calculate how many people return to our Site and evaluate customer interests and behavior to target our marketing.
• Track the way you use our promotions, contests, and sales. When a Sparta Systems-hosted promotion uses cookies, the information written to the cookie tracks the user's progress through the promotion (for example, entries, submissions, and registrations).
• Measure the traffic to various areas of the Site. We measure the areas of the network of Web sites you visit and your visiting patterns in the aggregate. This research helps us understand the ways in which our customers are alike and the ways in which they differ. We may use this information to personalize the information and design in our Site.

You have the ability to accept or decline cookies at any time by modifying your browser settings.

The Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, to help analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity for Sparta and providing other services relating to Site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Site. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Log Files

Sparta may utilize tracking tools that record information such as Internet domain, host names, IP addresses, clickstreams and dates and times when our Site is accessed. We us such information to improve our Site and your online experience

UPDATING YOUR INFORMATION

If at any time you wish to stop receiving emails or other communications from us, or if you have submitted personally identifiable information through our Site and would like to have that information deleted from our records, please notify us at marketing@spartasystems.com.  You may also request access to personal data about you that Sparta holds and you may have the opportunity to request a correction or amendment to your personal data.

Marketing and Other Activities

We may use personal information we obtain relating to you, including, but not limited to, your name, mailing address, phone number and email address, for the purposes of contacting you, conducting internal business research, and carrying out other marketing activities.

While on our Site you may request information about our product and services and you will be asked in connection with such request to provide personal information including but not limited to your name, home or business address, email address and phone number.

We share your information with third parties who help us in the delivery of our own products and services to you. These third parties may not use that information for any purpose other than assisting us in providing those products and services.

If you have consented for us to do so, we may use your information to contact you about other products or services available from our affiliates/partners.

If you have consented for us to do so, we may also share your information with third parties who may contact you about their products or services.

From time to time we send our visitors e-mail messages with announcements, enhancements, maintenance information and general updates. If you no longer wish to receive these promotional communications, you may opt-out of receiving them by following the instructions included in each communication or you may contact us at marketing@spartasystems.com.

We may request certain information from you (such as your name, address, telephone number, e-mail address or business requirements) to help us evaluate our Site traffic and overall usage, and improve your on-line experience. We may add information from third parties to this collected information, for instance to research prospective clients. From time to time we may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual customers, we may tie this information to the personally identifiable information they have provided to us.

We use third parties (i.e., emailing or direct mail services, marketing services, Web analytics) to assist with the marketing services on our Site.  These third parties are not permitted to use such information for their own purposes.

TRACKEWISE USER GROUP (TUG PORTAL)

(TUG) is an independent knowledge community for Sparta Systems customers. The broad membership represents both technical and business users across all industries, from various size organizations, and from regions around the globe. The TrackWise User Group provides both existing and prospective clients with an interactive community to facilitate the exchange of ideas and user experiences, discuss common goals and objectives for TrackWise enhancements, promote best practices, and share information.

By registering on the TUG Portal, you consent for Sparta to use your information to allow you to create an account, and to create a profile for you based on information that you have provided to us. Sparta will not share such account or profile information with third parties.

If you provide information in the areas of TUG visible to other members, third parties may see your personal information and contact you for networking or other purposes.

Information you post in the TUG Portal will be accessed, used, and stored by others around the world, including those in countries that might not have legislation that guarantees adequate protection of personal information as defined by your country of residence. By providing your personal information in the areas of our TUG Portal visible to other members, you acknowledge that you consent to your information being used as described here. While Sparta takes measures to safeguard your information from unauthorized access or inappropriate use by third parties, Sparta does not control these third parties and we are not responsible for their use of information you post or otherwise make publicly available in the TUG Portal. Accordingly, you should ensure that you do not post sensitive information to the Site.

We attempt to limit access to our TUG Portal to legitimate users (existing and potential TrackWise customers) but cannot guarantee that other parties will not gain access to this Portal. We cannot control the use made of information by third parties who access such information while they are in our TUG Portal. Please remember that if you post any of your personal information in the areas of the TUG Portal visible to other members, such information may be collected and used by others over whom Sparta has no control. We cannot control the use made by third parties of information you post or otherwise make publicly available in the TUG Portal.

You may have access to, review, correct, update, change or delete your account profile information at any time. Simply log into your account, go to your profile, and make the necessary changes. Before providing you with a copy of your personal information or correcting, updating or deleting such information, we reserve the right to verify and authenticate your identity and the personal information to which you have requested access. Access to or correction, updating or deletion of your personal information may be denied or limited by Sparta if it would violate another person’s rights and/or as otherwise permitted by applicable law. We will respond to information access requests within 30 days of receipt. If we require additional time to provide access to your information, we will acknowledge receipt of your request within 30 days and promptly supplement our response within the time period required by applicable law.

If you wish to delete or close your account or account profile information altogether, please email marketing@spartasystems.com to contact us. An email will be sent to you to confirm that your personal information has been deleted (save for an archival copy which is not accessible by you or third parties on the Internet). The archival copy is retained only for as long as Sparta reasonably considers necessary for audit and record purposes. We will also retain logs, demographic, indirect, and statistical information that may relate to you but do not identify you personally. If your personal information was previously accessed by others using our Site, we are not able to delete the information or copies thereof from their systems.

If you do not log into your account for a significant period of time, it will expire and be scheduled for deletion. Our current expiration and deletion period is 36 months; we may extend or reduce this period. Deletion of expired accounts occurs on a periodic basis and includes the deletion of all applicable account data including contact information.

If you do not want your information to be processed as described by this policy, you make revoke your consent to our Privacy Policy. If you wish to do so, please email marketing@spartasystems.com to contact us. However, please note that if you do withdraw your consent, you may not be able to use the relevant services and your account and profile information will be deleted.

If you previously opted to receive newsletters, commercial e-mails or other communications from Sparta or third parties, but subsequently change your mind, you may opt-out by editing your account profile as described above. If you previously opted not to receive such communications, you may later opt-in by editing your account profile.

SOLUTIONS SUPPORT PORTAL

Sparta’s Solutions Support Portal allows TrackWise support and maintenance customers to request product support via the Site. By registering on the Solutions Support Portal, you consent for Sparta to use such information to allow you to create an account and to create a profile for you based on information that you have provided to us.  Sparta will not share such account or profile information but will use such information (along with support request information) within Sparta to provide product support and resolution of issues relating to TrackWise.

SECURITY

Sparta has implemented commercially reasonable technical and organizational measures to protect your information collected through this Site, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, and we cannot guarantee its absolute security.

You are responsible for ensuring that your log-in credentials (your username and password) to the TUG Portal and/or the Solutions Support Portal are kept confidential.

If you have any questions about security on our Site, you can email us at marketing@spartasystems.com.

YOUR CALIFORNIA RIGHTS

A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (“California customer”) is entitled to request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed.

However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its privacy policy) a policy of not disclosing customer’s personal information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, as long as the business maintains and discloses this policy. Rather, the business may comply with the law by notifying the customer of his or her right to prevent disclosure of personal information and providing a cost free means to exercise that right.

As stated in our Privacy Policy, Sparta Systems does not share, sell, trade, or rent your personal information to third parties for their promotional purposes unless you affirmatively agree to such disclosure.

California customers may request further information about our compliance with this law by e-mailing marketing@spartasystems.com. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this e-mail address.

CHANGES TO THIS POLICY

If we decide to change the substance of our Privacy Policy, we will, where required, contact you via the email address that you have submitted to us. We will also post those changes through a prominent notice on the Site so that you will always know what information we gather, how we might use that information, and to whom we will disclose it.

LEGAL DISCLAIMER

We may disclose Personal Information when required by law or regulation or in the good faith belief that such action is necessary in order to conform to the edicts of the law, comply with legal mandates, to prevent a crime or protect national security, or to protect the rights, property, or personal safety of Sparta Systems, its employees, users and the public.  Because Sparta is a US company and information collected on our Site is stored in whole or in part in the United States, your information may become subject to U.S. law. 

We may disclose and transfer your information to a third party who acquires any or all of Sparta, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets. In addition, in the event Sparta becomes the subject of an insolvency proceeding, whether voluntary or involuntary, Sparta or its liquidator, administrator, receiver or administrative receiver may sell, license or otherwise dispose of such information in a transaction approved by the court.

In each situation described above, the recipients of your data may potentially be located in any country in the world.  If you are a resident in any EU member state, for example, you must be aware that the EU authorities do not generally consider that the regulations of non-EU countries ensure an adequate or equivalent level of protection as compared to the EU data protection regulations.

LINKS TO OTHER SITES

Our Site may contain links to other sites. Please be aware that we do not endorse and are not responsible for the privacy practices of such other sites.  The privacy policy presented here does not apply to such sites. You should contact these sites directly for information on their privacy policies and data collection/distribution procedures.

CHILDREN'S PRIVACY

Sparta Systems is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Sparta Systems does not knowingly collect information from children under the age of 13 and Sparta Systems does not target its Site or its products to children under the age of 13.

Last updated on: May 2, 2013.  © 2013 Sparta Systems Inc. All Rights Reserved