Improve quality and retain customers.
Stratas QM complaint handling helps you to log incidents that are reported to your call centers or from the field. From this automated system, you can identify trends, investigate the underlying causes and launch corrective or preventative actions that eliminate repeat product issues.
Streamline complaint management.
The automated platform allows you to consolidate complaints on a global scale and quickly take steps to increase product safety. Automate the process of assigning complaints and related investigations based on manufacturing location and product type.
Protect brand equity and prevent recalls.
Protect brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.