Press Releases

  • Sparta Systems Awarded Customer Value Leadership Award by Frost & Sullivan

    The company was recognized for its Quality Business Network of more than 825,000 quality management partners around the world


    HAMILTON, N.J. September 26, 2016Sparta Systems, Inc., industry pioneer and a global leader in enterprise quality management software (EQMS) solutions, today announced that the company is a recipient of this year’s Customer Value Leadership Award for the pharmaceutical industry, presented by global research firm Frost & Sullivan.

    As part of Frost & Sullivan’s annual Excellence in Best Practices Awards—a series of independent, research-backed accolades—the Customer Value Leadership Award is presented to the company implementing strategies that generate added value for its customers. This honor recognizes a company’s intense focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

    Lauded for the creation of its Quality Business Network (QBN), Frost & Sullivan’s assessment highlights the “competitive edge” that Sparta Systems has secured “by creating a virtual QBN that provides ultimate choice to customers by connecting internal quality management processes to quality ecosystem partners.”

    Given the complexities within today’s supply chain, and the need for greater visibility across stakeholders, “the network value of the QBN enables manufacturers to facilitate collaboration among the different silos within their businesses, anticipate market changes, plan strategically, respond effectively to changing market conditions, and finally ensure overall quality,” according to Frost & Sullivan.

    Sparta Systems is uniquely positioned to establish this network, consisting of more than 825,000 users across 30 countries, as a result of deep quality management domain knowledge and one of the highest customer retention rates in the industry at 98 percent.

    By connecting internal quality management processes to ecosystem partners and customer complaint information, the Quality Business Network delivers comprehensive visibility of issues—from raw material through manufacturing to customer experience and back.

    As noted by Frost & Sullivan, “Sparta Systems’ flexible and scalable platform also ensures faster adaption to rapid technological advances compared to competing solutions. This positions its customers to scale easily, grow quickly, and update their business processes with evolving market trends… Offering a wide array of services to its customers strengthens the company’s potential to expand the scope of applications for its solutions going forward.”

    “Due to regulatory scrutiny, mergers and acquisitions, patent expirations and various cost-cutting requirements, the pharmaceutical industry faces a myriad of complex challenges when it comes to quality management,” said Eileen Martinson, CEO, Sparta Systems. “We are honored to be recognized by Frost & Sullivan, as it validates Sparta’s ongoing commitment to providing pharmaceutical companies with solutions that support critical business processes, ensure compliance, reduce product safety risk and foster growth in today’s highly-volatile global marketplace.”

    About Frost & Sullivan

    Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com
     

    About Sparta Systems

    Founded in 1994, Sparta Systems is the world’s premier provider of cloud and on-premise quality management software. We offer the solutions, analytics, and expertise that speed up quality and compliance. Our solutions help to lower risk, increase efficiency, and keep consumers safe while allowing manufacturers, suppliers, and distributors to collaborate in a seamless and integrated environment. Sparta is privately owned and headquartered in Hamilton N.J, with offices across Europe and Asia. We support close to 1 million users across 700+ implementations, in more than 30 countries. Companies in life sciences, consumer products, discrete manufacturing and more, rely on Sparta.

 
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