Customer Support Engineer SFDC

DETAILS

Country:United States

Office Location:Hamilton, NJ (US HQ)

Experience Level:3-5 years

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If you share a true passion for technology, enjoy working together in developing solutions, share ideas, and exchange knowledge we want to talk to you. Sparta Systems is the Leader in Enterprise Quality Management Solutions (EQMS) and moving forward!
Our Customer Support Engineers (CSE) help our customers by delivering remarkable customer support experiences across many channels – voice, email and the web. Our global web based enterprise software platform allows our clients to successfully manage various quality aspects of their daily business operations. This opportunity is both exciting and challenging! The right candidate will have the opportunity to use their current technical skills while giving them the chance to increase their skill set into areas you may not have expected. Our product suite provides the customer the ability to use mobile applications, cloud based products and on premise installations. We will invest in the right candidate by providing training on company products and solutions, using a variety of delivery methods including formal classroom training, shadowing, and self-study materials. The CSE is responsible for providing high visibility, high quality, 2nd and 3rd tier software support, troubleshooting and analysis for our product offerings. The CSE will demonstrate good judgment in selecting methods and techniques for obtaining solutions.
Required Skills:
  • The successful candidate will have a bachelor’s degree in Business, Computer Science, Information Systems or related major, or comparable education and work experience.
  • A minimum of one plus (1+) year(s) of Salesforce support and/or experience, with a strong customer focus, and working knowledge of relational databases, including Oracle and MS SQL.
  • Experience with TrackWise/TrackWise Digital or other quality management systems (QMS), document management systems (DMS) or other related software applications.
  • Excellent communication skills (written and verbal), allowing for the ability to interact with a diverse group of customers, developers, testers, administrators, and project teams.
  • Strong investigatory skills, including advanced problem-solving techniques such as application debugging.
Preferred Skills:
  • Salesforce Administrator Certification
  • Exposure to various software support tools to aid in performance monitoring and error detection.
  • Experience working and configuring application servers, such as Apache Tomcat and JBOSS.
  • SaaS support experience, in a fast paced, high-demand environment.
Sparta Systems Offers:
  • Competitive salaries
  • 401k and great benefits package
  • An outstanding collaborative work environment in our state of the art facility
  • Employee engagement programs such as Sparta Gives Back, Wellness, Spirit Committee, etc.
  • An opportunity to work for the world's premier provider of cloud and on-premise quality management software

About the Company:

Sparta Systems is the leading provider of Enterprise Quality Management Software (EQMS) solutions that drive and enhance quality and compliance for leading pharmaceutical, medical device, CPG and other companies globally. 

Founded in 1994, Sparta has operated for over 20 years as the pioneer, innovator and thought leader within the EQMS space, with its flagship TrackWise and TrackWise Digital solutions serving as the clear industry “gold standard”. The company has global operations, serving a diverse and loyal customer base of over 400 companies across the pharma, medical device, consumer and manufacturing sectors in the US, Europe and Asia, including 44 of the top 50 pharmaceutical companies in the world and 13 of the top 15 global medical device companies. Sparta Systems offers its customers a complete solution for global quality management needs, including the onsite support required throughout the project lifecycle.

Sparta is currently partnered with New Mountain Capital (“NMC”), a leading growth-oriented investment firm. NMC is interested in continuing to drive the company’s existing organic and inorganic growth opportunities within both existing and adjacent markets. 

Life is short… Work somewhere outstanding… Sparta Systems!

Sparta Systems in an Equal Opportunity Employer with our Headquarters located in Hamilton, NJ, USA.
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