Complaint Management

Industry Leading Cloud Based Solution

Enjoy a Big Functionality Leap, Lower Total Cost of Ownership and Superior Cross Department Integration

The 123Compliance Complaint Management system manages the customer complaint life cycle in accordance with FDA regulations from intake through further investigation, root cause analysis and reporting to regulatory agencies. In addition, the complaint management system is 21 CFR Part 11 and Annex 11 compliant including full audit trail and electronic signature functionality.

123Compliance Complaints Management solution is a standardized best practices configuration of the Complaints process on the Salesforce App Cloud with seamless integration into TrackWise or 123Compliance EQMS to close the quality loop.  Integrations are simple whether it is with your existing Salesforce data or other systems such as ERPs to gather related data such as real time product information.

123Compliance Complaint Management Solution

Corporations can now be fully compliant and enjoy ease of use and speed to implement along with the scalable cloud platform and huge leap in functionality and finally the trusted workflows and support you would expect from Sparta Systems.

  • Ease of use and lower training cost with the familiar simple #1 Cloud interface.
  • Out of the box robust integration capabilities.
  • Improved ability to perform further investigation and root cause analysis
  • Confidence in decision tree analysis when making adverse events reportable
  • Timely closure of investigations and submissions to regulatory authorities
  • Full and transparent communication with your integrated CAPA process
  • Transparent view into product safety trends through advanced signal detection
  • Fully mobile and compatible with any device.

123Compliance Complaint Management

Manage the entire customer complaint lifecycle.

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