Enjoy a Big Functionality Leap, Lower Total Cost of Ownership and Superior Cross Department Integration
The 123Compliance Complaint Management system manages the customer complaint life cycle in accordance with FDA regulations from intake through further investigation, root cause analysis and reporting to regulatory agencies. In addition, the complaint management system is 21 CFR Part 11 and Annex 11 compliant including full audit trail and electronic signature functionality.
123Compliance Complaints Management solution is a standardized best practices configuration of the Complaints process on the Salesforce App Cloud with seamless integration into TrackWise or 123Compliance EQMS to close the quality loop. Integrations are simple whether it is with your existing Salesforce data or other systems such as ERPs to gather related data such as real time product information.