• Complaint Management Software – Customer Complaint Tracking & Handling

    Customer retention, compliance with industry regulations and avoidance of potential product liability lawsuits are important objectives for all companies. An effective complaint management software system is critical to achieving these goals. There are two important components of a best-in-class complaint management system and that is customer complaint tracking and customer handling software. 

    Customer complaint software is used to log, respond, investigate and analyze complaints with the notion of maintaining and improving a manufacturer’s quality of service process. This should include both negative feedback (complaints), along with positive feedback.  Complaint software significantly improves your company’s quality performance by providing the ability to respond quickly to customer complaints. This ultimately increases customer satisfaction and brand reputation. 

    Why Complaint Handling Software? 

    Complaint handling software provides for the monitoring of developing trends through integrated tracking and reporting. Leading manufacturers are taking a global approach to their complaint handling process by implementing TrackWise customer complaint software, a fully-web based system that ensures compliance, reduces product safety risk and streamlines the complaint handling process. TrackWise integrates complaint handling processes into the overall Enterprise Quality Management System (EQMS). With TrackWise, your organization can centralize its complaint intake processes, efficiently manage site level investigations and electronically process corrective and preventive actions. 

    The Food and Drug Administration (FDA) and other government bodies are increasing enforcement and require better record keeping and complaint handling than ever before.  TrackWise complaint management software can help reduce risk and is fully configurable across many industries including pharmaceutical/biotech, medical device and electronics. 

    Whitepaper - The Challenges of Complaint Handling, Investigations and Adverse Event Reporting -
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    Benefits of TrackWise Complaint Handling Software:

    • Streamline complaint management operations and reduce costs by improving response and closure times.
    • Implement a global approach to complaint handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels.
    • Protect brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.
    • Automate the process of assigning complaints and related investigations based on manufacturing location and product type.
    • Further develop management of the complaint lifecycle with real-time trending and escalation of potential safety issues.

    Read about Complaint Management Solutions for the Pharmaceutical and Biotech IndustryMedical Device IndustryConsumer Products Industry and Electronics Manufacturing Industry. 

     

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