123Compliance Complaints Management

Prerequisites: Beginner/Intermediate Salesforce.com Admin Experience, 123Compliance Platform Installation and Configuration Training
Audience: System administrators, system integrators and others responsible for configuring, managing and maintaining 123Compliance Complaints Management application.

Duration: 1 Day

Course Description         

This comprehensive hands-on course is a must for those new to the 123Compliance Complaint Management application. This instructor led course is an intensive end-to-end exercise in configuring, implementing, and managing the 123Compliance Complaint Management application and Part 11 Platform. Participants will be introduced to Assessments, Investigations, and supported Safety and Regulatory Reporting forms using the declarative “clicks not code” capabilities of the Part 11 Platform and Complaints Management applications.

Course Topics/Outline

  • Complaint Management Process Overview
  • Master Data Collection: Customer, Product, and Complaint Codes
  • Complaint Records
    -Complaint Views
    -Creating New Complaints
  • Configuring Assessments (Decision Trees)
  • Configuring Investigations
  • Health Hazard Evaluation Form
  • Regulatory
    -EMDR Setup and Configuration
    -Submitting Electronic Reports
    -MEDDEV Form and Functionality
    -Canadian and Australian Report Forms
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