Customer Support

Support Overview

Quality Management Systems require expertise to ensure the system functions at the same level of quality expected from the product a company delivers. Sparta Systems offers a wide range of support offerings that ensures the success of the Sparta Systems solutions deployed.
 
Customer Support begins prior to the purchase and continues through implementation, validation, business acceptance and production go-live.  Our Services and Support organizations ensure the value proposition provided from the purchase is achieved and return on investment is maintained.

Customer Community Support Portal

Sparta Care

As part of Sparta Care, our on-premise solution customers receive off-site Support Services concerning the operation of the Licensed Software, through a dedicated telephone number, email address or web based customer portal during Sparta’s normal business hours from Monday to Friday (excluding public holidays).
 
Sparta Systems Customer Support team provides Tier 2 and Tier 3 support to a customer nominated Supported Contact.  The Supported Contact will have attended the required training course or passed the accreditation exam.  The training courses allow for proper internal end user support, plus continued implementation and maintenance of configuration as required per the business.

Subscription Care

The Sparta Systems support team is ready to provide best-in-class support for our cloud solutions through two Subscription Care support plans.  The Sparta Subscription Care plan includes access to our Customer Community portal for total online case management and full access to Sparta Systems' on-line knowledgebase. These support services are available with all subscription based offerings, and for this plan our sup­port teams are available 8AM-5PM, local business hours.  The Sparta Subscription Care Plus plan adds telephone support, increases business hours to 24x5, two hour initial response time for severity 1 cases and increases the maximum number of supported contacts to 5.

Datasheet - Sparta Subscription Care Support

 
Support Contact Information
Telephone Support  
North America                             +1 800 910 8305
Europe +44 800 098 8533
India +91 800 100 4366
Japan +81 800 888 8305
Email Support  
On-Premise Solutions spartacare@spartasystems.com            
Stratas/Mobile subscriptioncare@spartasystems.com
123Compliance subscriptioncare@123compliance.com










 





 

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