Integrated quality and complaint management.
TrackWise QMS complaint management helps you to improve regulatory compliance and customer retention. With an integrated complaint management system, you can track and investigate complaints, and set subsequent corrective actions in motion.
Identify trends as they emerge.
Spot product defects or safety issues faster than ever before. This integrated enterprise platform reveals events occurring on a regional or even global scale. You can protect your brand’s reputation and increase customer satisfaction by being proactive.
Respond to complaints faster.
Streamline complaint management operations and reduce costs by improving response and closure times. Automate the process of assigning complaints and related investigations based on manufacturing location and product type.
Quickly launch corrective actions.
Quickly escalate high-risk quality and safety issues to begin investigations or set corrective actions in motion. By having all your information in one place, you’ll improve visibility and response times across your organization.
Comply with regulatory agencies.
Report quality and safety issues promptly and electronically. And avoid the risk of a recall or customer lawsuit.