Manage the entire complaint lifecycle.
123Compliance QMS complaint management manages the customer complaint lifecycle in accordance with FDA regulations. Manage the process from complaint to investigation, root cause analysis, and regulatory reporting.
The entire solution is 21 CFR Part 11 and Annex 11 compliant, including a full audit trail and electronic signature functionality.
Capture and integrate customer complaints.
Use a form to capture customer complaints, and integrate them with existing salesforce standard objects and forms for master data such as accounts, contacts, and products.
Make better complaint assessments.
Configurable questionnaires/decision trees can be used for multiple processes including complaint assessments, reportability assessments, and safety assessments.
Improve visibility and collaboration.
Create a list of active tasks assigned by user across all 123Compliance processes. Set up an automated alert and monitoring system based on customizable data change triggers.