Now more than ever, leading companies are striving to centralize their complaint handling processes to reduce risk, to comply with best practices, and to streamline operations. The TrackWise by Sparta Systems Complaints Handing System is a solution for documenting, managing and following up on customer inquiries and complaints and tracking all remedial action through to completion. Seamless linkages are supported to both related quality systems processes as well as external systems including CRM and ERP.
Trackwise Complaints Handling Solution increases customer retention, compliance with industry regulations, and avoidance of potential product liability lawsuits. In addition, TrackWise integrates complaint handling processes into the overall EQMS, creating a seamless environment for complaints to initiate investigations, CAPAs and other quality activities.
Whitepaper - The Challenges of Complaint Handling, Investigations and Adverse Event Reporting - Download Now