• Complaint Handling

    Now more than ever, leading companies are striving to centralize their complaint handling processes to reduce risk, to comply with best practices, and to streamline operations. The TrackWise by Sparta Systems Complaints Handing System is a solution for documenting, managing and following up on customer inquiries and complaints and tracking all remedial action through to completion. Seamless linkages are supported to both related quality systems processes as well as external systems including CRM and ERP.

    Trackwise Complaints Handling Solution increases customer retention, compliance with industry regulations, and avoidance of potential product liability lawsuits. In addition, TrackWise integrates complaint handling processes into the overall EQMS, creating a seamless environment for complaints to initiate investigations, CAPAs and other quality activities.

    Whitepaper - The Challenges of Complaint Handling, Investigations and Adverse Event Reporting - Download Now


    • Ensures compliance with industry and government regulations and standards
    • Decreases cycle time and production/operation costs by increasing quality and process efficiency
    • Protects brand and corporate image through improved response times
    • Reduces risks of repeated complaints by ensuring follow-up actions such as CAPA processes are completed
    • Reduces risk of lost or incomplete data through closed-loop complaints process
    • Provides flexible yet controlled environments through fully configurable process workflows
    • Improves other quality and operating processes by integrating with other enterprise-level control systems such as EPRs and MESs, batch release systems and regulatory reporting systems
    • Increases operational transparency through automated alerts, overview views using dashboard functionality and extensive reporting capabilities
    • Increases accountability though assignments, process step sign-offs and automated audit trails


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