Incident Management & Corrective Action

Incident management and corrective action software enables food and beverage companies to track and manage a broad range of incidents from many sources, such as manufacturing non-conformances, supplier quality issues, and quality procedure-related events, like those impacting HACCP plan execution, appropriate change-overs and Clean-In-Place (CIP). It automates corrective actions triggered by incidents, complaints and other quality events, managing the corrective action process, automating verification of effectiveness over time, and providing seamless traceability to related quality processes, such as change control and training.

With incident management and corrective action software, food & beverage organizations give their quality and food safety professionals the power to log and manage quality and safety issues originating from any source. The automated workflow routes quality records through the appropriate investigation, root cause analysis, planning, verification and effectiveness steps, providing a repeatable, closed-loop incident and corrective action system.

Benefits of Incident Management and Corrective Action Software:

  • Improve efficiency and reduces risk by enforcing repeatable, predictable and harmonized incident management processes and procedures across the organization
  • Increase accountability as well as collaboration by assigning investigations to responsible parties and monitoring due dates through interactive dashboards
  • Improve global product safety by automatically escalating high risk issues and notifying other departments and sites when problems occur
  • Support compliance with industry regulations, including GMPs, ISO, FDA FSMA & 21 CFR standards, GFSI, and SQF Decrease cycle time and production/operation costs by increasing incident tracking and corrective action process management efficiency
  • Improve the efficiency of quality and operating processes by integrating your incidents and corrective action software with other enterprise-level control systems such as manufacturing execution systems (MES), document management software (DMS) and laboratory information management systems (LIMS)  
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