Complaint Handling Software for Food and Beverage
Complying with Good Manufacturing Practices (GMPs), protecting brand reputation, and avoiding potential product liability lawsuits, are all important drivers for managing and tracking complaints. An effective complaint management system is key to achieving these goals. Customer complaint management systems must provide the ability to log, respond to and investigate complaints. In addition, they must allow management to monitor for developing trends through integrated reporting and trending.
TrackWise software enables consumer packaged goods companies to effectively implement a global and consolidated approach to managing consumer complaints. TrackWise ensures compliance, reduces product safety risk, and streamlines workflow processes, enabling your company to achieve best in class results. The system integrates complaint handling into the overall quality management system, allowing users to benefit from a single interface and eliminating the need for complex and costly custom integration.
TrackWise Complaint Management Software
- Implement a global approach to complaint handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels
- Protect brand reputation and increase customer satisfaction by ensuring complaints are investigated and responded to in a timely manner
- Automate the process of assigning complaints and related investigations based on manufacturing location and product type.
- Improve management of the complaint lifecycle with real-time trending and escalation of potential safety issues
- Streamline operations and reduce costs by improving response and closure times
- Identify systematic quality issues with ad hoc search tools, enterprise reporting and trending and auto trending, which automatically detects developing trends and escalates them to management
- Enhance root cause analysis by more effectively managing the investigation process and leveraging root cause drill-down tools