• Complaint Management Software for the Consumer Products Industry

    Companies can use TrackWise as complaint management software to provide an effective, integrated tool for managing consumer complaints on a global basis.

    A robust complaint management software system will help your company manage and track complaints, allowing you to achieve a number of important business goals: 

    • Earlier identification of potential consumer safety issues 
    • Compliance with good manufacturing practices (GMPs) 
    • Protection of brand reputation 
    • Avoidance of potential product liability lawsuits
    • Long-term improvement of food safety and quality

    TrackWise provides the ability to log, respond to and investigate complaints. In addition, it enables management to monitor developing trends through integrated reporting and trending. Features include multi-site usage, multilingual capabilities, the ability to customize for regional reporting requirements and unlimited security levels. TrackWise complaint management software for food safety integrates complaint handling into your overall quality management system, which eliminates the need for complex and costly custom integration and gives users the comfort of working with a single, familiar interface.

    Benefits of TrackWise Complaint Management Software:

    • Protect brand reputation and increase customer satisfaction by ensuring complaints are investigated and responded to in a timely manner
    • Boost Improve compliance and reduce food safety risk while streamlining workflow processes 
      Automate the process of assigning complaints and related investigations based on manufacturing location, product type or other criteria you establish
    • Improve management of the complaint lifecycle with real-time trending and escalation of potential food safety issues
    • Streamline operations and reduce costs by improving complaint response and closure times
    • Identify systematic quality issues with ad hoc search tools, enterprise reporting and trending, as well as auto trending, which automatically detects developing patterns and brings them to the attention of management
    • Enhance root cause analysis by more effectively managing the investigation process and leveraging root cause drill-down tools
    • Facilitate compliance with FDA, GMP, ISO, 21 CFR and HACCP and other regulatory requirements specific to an organization’s needs and requirementsIdentify systematic quality issues with ad hoc search tools, enterprise reporting and trending, as well as auto trending, which automatically detects developing patterns and brings them to the attention of management
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