Complaint Handling

Customer retention, brand protection and compliance with industry standards are important objectives for all consumer packaged goods companies. An effective complaint management software solution is critical to achieving these goals. 

A robust complaint management solution will help your company manage and track complaints, allowing you to achieve a number of important business goals: 

  • Earlier identification of potential consumer safety issues 
  • Compliance with good manufacturing practices (GMPs) 
  • Protection of brand reputation 
  • Avoidance of potential product liability lawsuits
  • Long-term improvement of product safety and quality

Sparta Systems’ complaint management solutions provide the ability to log, respond to and investigate complaints, via an on premise or cloud-based solution. In addition, it enables management to monitor developing trends through integrated reporting and trending in order to maintain or improve a manufacturer’s product and service quality. 

Benefits of Sparta Systems' Complaint Management Solutions:

  • Protect brand reputation and increase customer satisfaction by ensuring complaints are investigated and responded to in a timely manner
  • Improve compliance and reduce product safety risk while streamlining workflow processes
  • Automate the process of assigning complaints and related investigations based on manufacturing location, product type or other criteria you establish
  • Improve management of the complaint lifecycle with real-time trending and escalation of potential product safety issues
  • Streamline operations and reduce costs by improving complaint response and closure times
  • Identify systematic quality issues with ad hoc search tools, enterprise reporting and trending, as well as auto trending, which automatically detects developing patterns and brings them to the attention of management
  • Enhance root cause analysis by more effectively managing the investigation process and leveraging root cause drill-down tools
  • Facilitate compliance with FDA, GMP, ISO, 21 CFR and other industry requirements specific to an organization’s needs and requirements, with either an on premise or cloud-based solution
  • Identify systematic quality issues with ad hoc search tools, enterprise reporting and trending, as well as auto trending, which automatically detects developing patterns and brings them to the attention of management
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