Customer Support Engineer

DETAILS

Country:United States

Office Location:Hamilton, NJ (US HQ)

Experience Level:3-5 years

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If you share a true passion for technology, enjoy working together in developing solutions, share ideas, and exchange knowledge we want to talk to you. Sparta Systems is the Leader in Enterprise Quality Management Solutions (EQMS) and moving forward!

Our Customer Support Engineers (CSE) help our customers by delivering remarkable customer support experiences across many channels – voice, email, web. Our global web based enterprise software platform allows our clients to successfully manage various quality aspects of their daily business operations. This opportunity is both exciting and challenging! The right candidate will have the opportunity to use their current technical skills while giving them the chance to increase their skill set into areas you may not have expected. Our product suite provides the customer the ability to use mobile applications, cloud based products and on premise installations. We will invest in the right candidate by providing training on company products and solutions, using a variety of delivery methods including formal classroom training, shadowing, and self-study materials. The Customer Support Engineer (CSE) is responsible for providing high visibility, high quality, 2nd and 3rd Tier software support, troubleshooting & analysis for our product offerings. The CSE will demonstrate good judgment in selecting methods and techniques for obtaining solutions.

Required skills:

  • The successful candidate will have a Bachelor’s degree in Business, Computer Science, Information Systems or related major, or comparable education and work experience.  
  • A minimum of two (2) years software technical support experience with a strong customer focus and working knowledge of relational database management software including Oracle and MS SQL, specifically SQL querying and navigating complex structures.
  • Experience with other tracking software systems, document management systems or other quality management software applications is preferred.
  • Excellent communication skills (written and verbal) allowing for the ability to interact with a diverse group of customers, developers, testers, administrators, and project teams.
  • Strong investigation skills including problem solving techniques such as java code debugging.

Preferred Skills:
  • Exposure to various different supporting software tools to aid in performance monitoring and error detection.
  • Experience working and configuring application servers, such as Apache Tomcat and JBOSS.
  • Cloud Support Experience in a fast paced, high demand environment.
  • SalesForce Certification and/or SalesForce platform knowledge
  
Founded in 1994, Sparta Systems is the world’s premier provider of cloud and on-premise quality management software. We offer the solutions, analytics, and expertise that speed up quality and compliance. Companies in life sciences, consumer products, discrete manufacturing and more, rely on Sparta.

Sparta Systems Offers:
  • Competitive salaries
  • 401k and great benefits package
  • An outstanding collaborative work environment in our state of the art facility
  • Employee engagement programs such as Sparta Gives Back, Wellness, Spirit Committee, etc.
  • An opportunity to work for the world's premier provider of cloud and on-premise quality management software

Sparta Systems, Inc. is the industry leader for global enterprise quality management solutions (EQMS) and compliance management systems. Its TrackWise Enterprise Quality Management Software is a web-based software application used by quality, manufacturing, and regulatory affairs professionals to manage quality and compliance issues across the enterprise. We have an extensive customer base in the life sciences and other highly regulated industries. Sparta Systems offers its customers a complete solution for global quality management needs, including the onsite support required throughout the project lifecycle.

Life is short… Work somewhere outstanding… Sparta Systems!

Sparta Systems in an Equal Opportunity Employer with our Headquarters located in Hamilton, NJ

© 1995-2018 Sparta Systems, Inc. All Rights Reserved.
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