Expert Support Engineer


Country:United States

Office Location:Hamilton, NJ (US HQ)

Experience Level:6-9 years

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If you share a true passion for technology, enjoy working together in developing solutions, share ideas, and exchange knowledge we want to talk to you. Sparta Systems is the Leader in Enterprise Quality Management Solutions (EQMS) and moving forward!

Our Expert Customer Support Engineers (CSE) help our customers by delivering remarkable customer support experiences across many channels – voice, email, web. Our global web based enterprise software platform allows our clients to successfully manage various quality aspects of their daily business operations. This opportunity is both exciting and challenging! The right candidate will have the opportunity to use their current technical skills while giving them the chance to increase their skill set into areas you may not have expected. Our product suite provides the customer the ability to use mobile applications, cloud based products and on premise installations. We will invest in the right candidate by providing training on company products and solutions, using a variety of delivery methods including formal classroom training, shadowing, and self-study materials. The Expert Customer Support Engineer (CSE) is responsible for providing high visibility, high quality, 3rd Tier software support, troubleshooting & analysis for our product offerings. The Expert CSE will handle internal and external escalations providing solutions and resolution of issues. The Expert CSE will demonstrate good judgment in selecting methods and techniques for obtaining solutions. Other responsibilities include maintaining internal servers for testing purposes, working with partner support teams managing support cases working to provide customer resolution.

Required skills:

  • The successful candidate will have a Bachelor’s degree in Business, Computer Science, Information Systems or related major, or comparable education and work experience.  
  • A minimum of two (5) years software technical support experience and working knowledge of relational database management software including Oracle and MS SQL
  • Experience with other tracking software systems, document management systems or other quality management software applications is preferred.
  • Candidate must also be an effective communicator, both written and verbal, and have good analytical and logical skills 
  • Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others
  • Investigate and help resolve escalated issues on customer’s systems working with cross functional teams

Preferred Skills:
  • Solid understanding of networks and networking protocols
  • Solid understanding of virtualization products and concepts
  • Understanding of software security products
  • Support web-based applications/services and work with transnational databases and writing SQL queries.
  • Salesforce Administration

Founded in 1994, Sparta Systems is the world’s premier provider of cloud and on-premise quality management software. We offer the solutions, analytics, and expertise that speed up quality and compliance. Companies in life sciences, consumer products, discrete manufacturing and more, rely on Sparta.

Sparta Systems Offers:
  • Competitive salaries
  • 401k and great benefits package
  • An outstanding collaborative work environment in our state of the art facility
  • Employee engagement programs such as Sparta Gives Back, Wellness, Spirit Committee, etc.
  • An opportunity to work for the world's premier provider of cloud and on-premise quality management software

Sparta Systems, Inc. is the industry leader for global enterprise quality management solutions (EQMS) and compliance management systems. Its TrackWise Enterprise Quality Management Software is a web-based software application used by quality, manufacturing, and regulatory affairs professionals to manage quality and compliance issues across the enterprise. We have an extensive customer base in the life sciences and other highly regulated industries. Sparta Systems offers its customers a complete solution for global quality management needs, including the onsite support required throughout the project lifecycle.

Life is short… Work somewhere outstanding… Sparta Systems!

Sparta Systems in an Equal Opportunity Employer with our Headquarters located in Hamilton, NJ

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